1. Return Policy:
- Customers have the right to request a
return within 24 hours from the date of receipt, provided the product is
unused and in its original packaging.
- Products that have been opened, used, or
damaged due to misuse cannot be returned.
- The refund will be issued after inspecting
the product. If the request is approved, the amount will be refunded
within 48 hours using the same payment method.
2. Exchange Policy:
- Products can be exchanged within 24 hours
from the date of receipt if they have a manufacturing defect or do not
match the description.
- Exchange is subject to product
availability. If the replacement product is not available, a store credit
of the same value will be issued.
3. General
Conditions:
- Return or exchange shipping costs are
borne by the customer, except in cases of a manufacturing defect or an
incorrect order.
- Promotional items and discounted products
are non-returnable and non-exchangeable unless they are defective.
4. How to Submit a
Request:
- Contact customer service via (phone number
or email) within 24 hours of receiving the product.
- Provide the order number, a photo of the
product, and a description of the reason.
- The request will be reviewed within 24
hours, and the next steps will be communicated.